Hi Eli
One open report. We'll keep you posted at least every 48 hours.
Open reports
1
cleaning · in triage
Resolved (30d)
4
avg 1.8d to close
Next building visit
Wed 07:00
Crystal Clear · cleaning
Your reports
| Reported | Category | What | State |
|---|---|---|---|
| today 10:14 | cleaning | Water spill on the floor | in_triage |
| 3d ago | lighting | Common-area light out · L7 lift lobby | resolved |
Helpful answers
Common questions about Grace House. Tap any to ask the knowledge base.
Is the building pet friendly? How do I report a fault with the AC? Where is the fire evacuation plan?
What to expect
- You choose a category when reporting — that drives routing.
- Your building manager (or the right contractor) is notified per the playbook.
- You'll see the ticket move through
submitted → in_triage → assigned → in_progress → resolved. - You get a status update at least every 48 hours, with a daily digest of non-urgent updates.