Water spill

Trigger: any incident raised on Grace House (or its lots, unless a more specific lot-scoped cleaning playbook exists) with category cleaning matching the keyword "spill" / "water" / "leak". Specificity rule means this playbook overrides the org-level Cleaning default for this building.

Playbook header

Name

Steps

Notify Cleaning Manager & Admin

ack timeout · 30 min

Recipient roles

Cleaning ManagerAdmin

Specific users

none

Channels

emailSMScall

Ack required?

yes — any recipient stops cascade

↓ on no-ack within 30 min

Escalate to Super Admin

ack timeout · 20 min

Recipient roles

Super Admin

Specific users

none

Channels

emailSMScall

Ack required?

yes

↓ on no-ack within 20 min

Terminal call-out

no timeout — last step

Recipient roles

anyone with incident.triage on this building

Specific users

none

Channels

emailSMScall

Ack required?

yes — any ack assigns

Save Cancel

Permissions needed to author

playbook.create · playbook.edit · playbook.publish at the chosen scope. See Roles & permissions.