Settings
Configure org-wide defaults. Most settings cascade down to buildings and lots unless overridden there.
Access & identity
⚙Roles & permissions
Predefined and custom roles. Each role is a bag of action-permission keys.
⚙Team & access
Users in this org with their per-scope role assignments. Invite, suspend, audit-log.
⚙Approval queue
Drafts from Junior roles awaiting approval (3-step workflow).
⚙Organisation
Org name, default timezone, current org context.
Taxonomies
▣Incident & job categories
Cleaning, HVAC, lighting… plus any custom categories. Drives playbook routing and reporting.
▣Signage types
Fire evac, emergency contact, heritage, etc. — each with default re-check cadence.
▣Compliance doc types
Insurance, licence, induction templates. Define what counts as a complete record.
▣Building types
Commercial tower, retail, heritage, etc. Each maps to a default feature-toggle preset.
Data import / export
↑Import from CSV
Upload buildings, lots, owners, tenants, contractors, workers — review row-by-row in the UI before commit.
↓Export org data
Download a ZIP with all entities as CSV (matching the import format).
Notifications & behaviour
◈Notification defaults
Default channels (email/SMS/call) and step timeouts (§5.1). Per-playbook overrides apply.
◈Quiet hours policy
Default user quiet-hours window. Urgent tier bypasses; users can also self-set.
◈SLA defaults
Tenant-visible promise (48h update). Per-category overrides apply.
◈Digest schedule
When the daily/weekly digest goes out and what it includes.